What are smart thermostat events?

Smart thermostat events slightly shift when your air conditioner and/or heat pump runs. Events happen on occasional extreme-weather days, when demand for energy spikes because customers are using higher amounts of electricity at the same time.

During smart thermostat events, we may cool or heat your home before energy demand spikes, then run your air conditioner or heat pumps a little less in the hours when demand is highest. We always make sure your home stays within a few degrees of your regularly programmed temperatures, so you should stay comfortable before, during, and after smart thermostat events.

Smart thermostat events typically only happen on extremely hot or cold days, and no more than 30 times in a season. We always notify you when we expect an event, and we never adjust your thermostat on days without smart thermostat events.